Manage billing and subscriptions

Account and troubleshootingEnglish· 2 min read· Updated October 01, 2026

Review your plan, credit purchases, invoices and automatic recharge settings.

Check the live account details

Open account billing to review the current plan, balance and subscription status. Use the displayed checkout and account details for current prices and included credits. A saved screenshot or old documentation may describe a previous offer.

A credit Top Up and a recurring subscription are different purchases. Check the amount, currency and purchase type before confirming a checkout. The credit balance and payment record should update after the provider confirms the purchase.

Manage a recurring plan

  1. Open the plan or billing settings and review the next period date.
  2. Use the available cancellation action if you want to stop renewal.
  3. Check the resulting cancellation status and effective date.
  4. Use the resume action when available if you decide to retain renewal.
  5. Review the account’s invoices or payment records for completed purchases.

Review automatic recharge

Automatic recharge is a separate setting with its own threshold and amount. Enable it only after reviewing those values and the payment setup. Review or disable it when your usage needs change.

For a missing purchase, provide support with the account and purchase reference, not payment secrets. An unsuccessful checkout is not proof that credits were added; inspect the confirmed payment and current balance.

Next steps

Account and usage
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